Blog

Leadership needn’t be lonely

At OMC Facilitation and Training we believe that leadership is the ability to influence others in order to achieve an outcome in line with your values, brand and customer expectations. Our experience of working with leaders in pubs, clubs and the accommodation industry has confirmed our view that leadership is also about flexibility and adaptability.  Knowing when to be supportive, when to be directive, when to be encouraging, when to hold people accountable and when to get in and be part of the team. If you're interested in enhancing your leadership skills book now for our upcoming AHA (VIC) Pub Leadership Program or TAA Enhanced Leadership Program.  Book here to secure your spot in the AHA Pub Leadership Program Leadership from susie robinson on [...]

By |March 1st, 2016|Uncategorised|0 Comments

Trained Staff Create Value

For those old enough to remember, there was a line in the theme song from the TV sit-com Cheers that still holds true today for many people going to a hotel, a restaurant or any hospitality outlet for that matter. The theme for the show, set in a Boston bar, ended with the line "Where everybody knows your name, And they're always glad you came" We all know ourselves that intangible and automatic feeling we get walking into a venue where the staff are engaged, good at their job, friendly, care about their customers and want you to have a quality experience is something that draws us back. As hoteliers, you want staff that not only drive a good business [...]

By |October 1st, 2015|Uncategorised|0 Comments

Loyalty, Ham Steaks & Pineapple

I grew up in a small rural town in the Riverina called Wakool. Quite often we would travel to Melbourne to visit relatives. On the trip home, which for four small children took forever, we would stop for tea. As we pass through Heathcote questions are asked, cases are pleaded. Most likely. promises not to fight in the back of the car are made to parents who have absolutely no intention of not stopping. Just before 5pm our Datsun 180B, blue with white roof, filled with hope and expectation pulls up in front of the super fancy hacienda facade of The Elmore Hotel. Bruce apologises for arriving before dinner service but this is entirely unnecessary. In the quiet of the [...]

By |July 16th, 2015|Uncategorised|0 Comments