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Investing in your team pays dividends – an OMC Group success story

The Situation The team was about to undergo significant change with the transition from an established, respected and long-serving CEO to a new CEO transitioning from the Deputy CEO role. As the team had a history of success, every year the expectations for delivery – both in terms of quantity and complexity increased. There were a range of indicators emerging that confirmed that for this group to continue to deliver in line with increasing expectations, there was a growing requirement to better leverage the individual resources in the group to create a more established and integrated team. The subsequent approach was instigated by a core group of senior managers including the then Deputy CEO and two senior managers who were [...]

By |September 19th, 2017|Uncategorised|0 Comments

Millennials – the new breed of leader

As a cynical ol’ Gen-Xer, the phrase ‘Millennial’ has traditionally caused me to shake my head and mutter reproaches such as ‘entitled’, ‘disloyal’ and, even worse, ‘earnest’. In my day we didn’t flit from job to job every 5 years and hold our employer accountable to their values and principles. In my day we didn’t demand flexible work conditions that would get the best out of both parties. Hmmmm…. actually is it possible these young bucks are onto something? They may well be. Deloitte’s latest survey of almost 8000 educated, employed Millennials (those born between around 1982 & 2000) across 30 countries provides some valuable insights into their aspirations for work, business and society. And as much as I hate [...]

By |March 2nd, 2017|Uncategorised|0 Comments

Leadership development delivers improved on‑the-job performance

OMC Group is fortunate to work with Australian Hotels Association / Tourism Accommodation Association membership organisations in SA, Victoria, NSW and Queensland in facilitating 1 and 2 day leadership development programs. We recently completed a review of the feedback from the 280 people who have attended these workshops and were rapt that over 75% Strongly Agreed and a further 25% Agreed with the the statement - “I would recommend this program to others”.  Similarly, 65% Strongly Agreed and a further 35% Agreed with the the statement - “Participation in this will assist me in my daily work”. We see the engagement and energy in the programs so it’s always great to hear that the concepts and learning are really Enabling Effective Change. [...]

By |October 14th, 2016|Uncategorised|0 Comments

O’Malley’s 5 dysfunctions of a cycling team

We work with many different clients who all understand the need for effective, consistent leadership to drive strong business outcomes. The leadership, team effectiveness and culture solutions we use are proven frameworks, principles and approaches that are statistically valid and reliable. The challenge for us is to not only articulate the applicability of a chosen framework to a client’s situation, but to demonstrate the outcomes, what realistically can be expected and what measurable benefit will follow. Citing case studies and the experience of other clients is a great place to start. But there’s nothing like firsthand experience. So I’d like to share my recent experience of the validity of one of the better known team effectiveness frameworks: Lencioni’s 5 Dysfunctions [...]

By |August 15th, 2016|Uncategorised|0 Comments

Is your culture the tail or the dog?

“If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.” Edgar Schein, Professor Emeritus at MIT Sloan School of Management   Culture is one of those terms which is used a lot in the media, quite often when something goes wrong at an organization, council or sporting club. There are a number of tools and frameworks that can be utilised to measure and focus the organization on culture and whilst it’s not perfect (no tool ever is), I do like the approach that the Human Synergistics framework does bring to the topic. In workshops I quite often ask people: “do you want to work in an [...]

By |July 28th, 2016|Uncategorised|0 Comments

Wouldn’t it be great if all workplaces resulted in the same feeling?

  Holistic management and its fruits.. From Guest Blogger, Seacia Christensen, Steiner Teacher, Education Associate, OMC Group. I have recently returned from a year living in the west. A wild place where a red hot shore line meets the cool aqua waters of the Indian Ocean. I moved up there for a job. It was my dream job; I was under qualified and over enthusiastic. I had visited the town in august of 2013 and had heard about a small community school that had an alternative curriculum. I myself was coming to the end of a two year advanced diploma, which specialised in Steiner education or Waldorf as it is known in the northern hemisphere. I was so stunned to [...]

By |March 16th, 2016|Uncategorised|0 Comments

Work Rules!

‘Work Rules! Insights from inside Google that will transform how you live and lead’ Laszlo Bock If you are like me, looking through a list of business related books doesn’t always result in overwhelming excitement, but ‘Work Rules’ isn’t your ordinary textbook. Google has been named ‘The Best Company to work for’ by Fortune magazine, five times in the USA and numerous times all over the world. According to LinkedIn Google is also ‘the most sought after place to work on the planet’ it is also a product of great interest as it is one I and most people utilise many times over everyday. I’m interested! Not disappointed, Laszlo Bocks (the Senior Vice President of People operations), is inspiring in [...]

By |March 7th, 2016|Uncategorised|0 Comments

Leadership needn’t be lonely

At OMC Facilitation and Training we believe that leadership is the ability to influence others in order to achieve an outcome in line with your values, brand and customer expectations. Our experience of working with leaders in pubs, clubs and the accommodation industry has confirmed our view that leadership is also about flexibility and adaptability.  Knowing when to be supportive, when to be directive, when to be encouraging, when to hold people accountable and when to get in and be part of the team. If you're interested in enhancing your leadership skills book now for our upcoming AHA (VIC) Pub Leadership Program or TAA Enhanced Leadership Program.  Book here to secure your spot in the AHA Pub Leadership Program Leadership from susie robinson on [...]

By |March 1st, 2016|Uncategorised|0 Comments

Trained Staff Create Value

For those old enough to remember, there was a line in the theme song from the TV sit-com Cheers that still holds true today for many people going to a hotel, a restaurant or any hospitality outlet for that matter. The theme for the show, set in a Boston bar, ended with the line "Where everybody knows your name, And they're always glad you came" We all know ourselves that intangible and automatic feeling we get walking into a venue where the staff are engaged, good at their job, friendly, care about their customers and want you to have a quality experience is something that draws us back. As hoteliers, you want staff that not only drive a good business [...]

By |October 1st, 2015|Uncategorised|0 Comments

Loyalty, Ham Steaks & Pineapple

I grew up in a small rural town in the Riverina called Wakool. Quite often we would travel to Melbourne to visit relatives. On the trip home, which for four small children took forever, we would stop for tea. As we pass through Heathcote questions are asked, cases are pleaded. Most likely. promises not to fight in the back of the car are made to parents who have absolutely no intention of not stopping. Just before 5pm our Datsun 180B, blue with white roof, filled with hope and expectation pulls up in front of the super fancy hacienda facade of The Elmore Hotel. Bruce apologises for arriving before dinner service but this is entirely unnecessary. In the quiet of the [...]

By |July 16th, 2015|Uncategorised|0 Comments